Customer Service

Answer Path - Powerful, easy-to-use help desk software for creating decision trees (FT)

Client Heartbeat - Awesome automated customer survey and satisfaction tools (FT)

Disqus - Powerful publisher tools (F)

Get Satisfaction - People-powered customer service

Happy Fox - Helpdesk alternative to Zendesk and Desk

Help Scout - Help desk software (F) (FT)

Hesk - Free PHP helpdesk (F)

iPerceptions - Provides Web-focused voice of customer analytics. (F)

Listenloop - Helps product teams build products by providing them with both qualitative and quantitative customer feedback

Live Person - Real-time customer engagement 

Olark - Web site chat service for sales and support of products and services (FT)

OneDesk - Software tool for issue tracking, project management, customer feedback, release management and product road-mapping. (FT)

Patricia Seybold Group - Advisors to customer centric executives

Promoter - Use Net Promoter score to capture actionable customer feedback (FT)

User Voice - A software-as-a-service provider of customer support tools. (FT) (F)

Zendesk - Web based customer service software (FT)